Terms of Service
Effective 7 October 2026 · Agenloom · [email protected]
These terms govern your use of Agenloom, a service for building document-backed AI assistants. By creating an account or using the service, you agree to these terms and our Privacy Policy.
1. Service and accounts
You can upload supported text and Markdown documents, create assistants, search your material, and generate answers that include source references. You are responsible for your account credentials and activity. You must provide a valid email address and have the rights to upload and use your documents. Do not use the service for unlawful content, to violate others’ rights, or to interfere with its operation.
2. AI answers and your content
AI responses can be incomplete or incorrect. Check important answers against the cited source material and use your own judgment. Agenloom does not provide professional legal, medical, or financial advice. You retain rights to your uploaded content. You permit us to process it only as needed to provide the service, including retrieving relevant excerpts for an assistant response, as described in our Privacy Policy.
3. Plans, points, and billing
The Free plan has the limits shown on our pricing page. Paid plans are monthly subscriptions in US dollars. The applicable plan price, any taxes, and the amount due are displayed before you confirm checkout. A paid subscription renews automatically each month until you cancel it; the next billing date is available in subscription management. Plan limits and points are shown in your account. Points measure service usage, have no cash value, are not transferable, and do not roll over to the next billing period. When you upgrade during a paid period, the checkout shows the immediate difference charge; after successful payment, the new plan’s limits apply and points already used in that period count against the new plan’s allowance.
4. Cancellation
You can cancel from your account: open Plan & Usage, select Manage subscription and invoices, and use the cancellation option in the billing portal. Cancellation stops future renewals and takes effect at the end of the current paid period; you keep paid access until then. The portal shows the effective date before you confirm. If you cannot access the portal, email [email protected] before your next renewal. Deleting your Agenloom account is a separate action that immediately ends access, removes your account data, and cancels any active subscription.
5. Refunds
You may request a refund within 14 days of a charge by emailing [email protected] with your account email, charge date, and transaction or invoice identifier. We review reasonable requests individually, including duplicate charges, inability to access a paid service, or a material service problem, taking account of the circumstances and usage. Approval is not automatic; an approved refund may be full or partial and is returned to the original payment method through the payment provider. Processing time depends on that provider. Cancelling a subscription or leaving points unused does not itself create an automatic refund. Your rights under applicable law remain unaffected.
6. Availability and changes
We work to keep the service available, but maintenance, outages, and third-party services can affect access. We may update features, plan limits, or these terms. The current terms and effective date will be posted here; any legally required notice or rights continue to apply. If you do not accept updated terms, you may stop using the service and cancel your subscription.
7. Support
For account, billing, cancellation, refund, or service questions, contact [email protected]. We respond to support requests within three business days.